Get a Prescription

We are not a dispensing Practice and require 48 hours notice to write-up any prescription.


You can request a prescription by:

  • Fax
  • Email   (info@westburysurgery.co.uk)
  • Visiting the surgery
  • Through your chemist (if you arrange this with them)
  • In writing / in the post(using the right hand side of your prescription or by letter)
  • Through online access www.emisaccess.co.uk

 

Please do not make an appointment with a Doctor for repeat prescriptions and allow sufficient time to order your prescription before your current medication runs out, especially on Public or Bank Holidays.

Patients on regular medication will require repeat prescriptions and for a safer and speedier service, repeat prescriptions are computerised. Your doctor will have entered onto the computer what medication you are taking and each time a new prescription is produced on the computer a new request form is also generated for you to make your next request.


 

Your new prescription will normally be ready for collection within two working days as per the following schedule:

Monday -        Received  before 4pm, Ready - Wednesday after 2pm
Tuesday -       Received  before 4pm, Ready - Thursday after 2pm
Wednesday - Received  before 4pm, Ready - Friday after 2pm
Thursday -     Received  before 4pm, Ready - Monday after 2pm
Friday -          Received  before 4pm, Ready - Tuesday after 2pm

If you prefer, we can post the prescription back to you (you will need to provide a stamped, addressed envelope) or we can hand your prescription direct to one of the Chemists that collect prescriptions from us.


Long-Term Medication

If you are on long-term medication, it is likely you will be asked to see a doctor or a nurse every few months so your condition can be reviewed. You will also be given a computer list of your medication to make re-ordering easier.

Please let our Reception Staff know if your medication has been changed following a hospital visit.


Urgent Prescription Policy

Due to an increasing number of requests for repeat prescriptions to be issued urgently, priority will only be given for prescriptions that cannot be missed. Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely.

Alternatively, you can take your repeat prescription counterfoil to your usual pharmacy and they can issue you with a small quantity to tide you over until your repeat prescription is issued; there will be a charge for this.

We will not issue urgent prescriptions for items that can be bought over the counter.

If your medication can not be missed, the item will be issued as required.

Please note that in order to ensure patient safety, we do not accept any requests for medication over the telephone.

All urgent repeat prescriptions must be collected in person from the Practice.



Going abroad for an extended period and need medication?




If you’re going abroad for more than three months, your GP may prescribe medication to last until you can make arrangements to get it at your destination (usually 3 months maximum). This might be by: 

- registering with a doctor in the country you’re visiting or
- buying the medication from a pharmacist while you’re away.

 

ELECTRONIC PRESCRIPTION SERVICE

NHS_EPS_icon

A more convenient way to get your prescription.

From 12th September 2014 this practice is starting to send prescriptions electronically.

What is the NHS Electronic Prescription Service?

It’s a free, confidential, safe service that can make getting your prescriptions quicker and easier. Instead of having a paper prescription, your doctor can send an electronic prescription to the pharmacy of your choice.

What does this mean for you?

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving YOU time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work and shop.
  • You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called a nomination.

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer for this.

For more information please click on the link : EPS information sheet