Patient News - Spring 2018 

 

Telephone System Changes

 

Taking on patient feedback, to try and improve telephone access and service, from mid May, we will be trialing a new range of options when you call us. You will be given the option of both general enquiries (for example for appointments), prescriptions (if you have a query) and to speak to the secretaries (about for example a referral that is being arranged for you).

 

We will be keeping this new system under close review and hope that it will mean patients calls are answered more quickly and that longer calls can come away from our main switchboard.

 

Team changes

 

We have welcomed Dr Jane Kelly who has taken over as usual doctor for Dr Avery’s patients. Dr Jane Kelly is in the practice three days a week. She has a special interest in children’s medicine but is also looking forward to working with a wide range of patients and ages.

 

We have recently welcomed a new front of house team member, Sanja Knezevic.

 

 

 

A teaching and training practice

 

In April we were joined by Dr Elizabeth Mooney who will be with us as an ST2 doctor for four months until August 2018

 

During the next few months we will also be joined by a range of medical students from 1st to 5th year, who with our patients’ consent get an experience of what it is like to be a doctor in General Practice.

 

Vaccinations for 14 – 25 year olds

 

If you are in this age group and think you may have missed some vaccines, or are not sure what you have had, please contact us. There are current health campaigns to ensure your people are vaccinated including MMR and Meningitis (MenACWY)

 

Excellent access

 

We regularly check our access against other practices locally and are pleased to report it is excellent, with a GP appointment being available within 3-5 days.

 

We also have our excellent express team run by Hayley and Sarah for daily appointments Monday–Friday. Hayley and Sarah see two thirds of our patients that need to be seen on the day.

 

We are a growing practice and we are happy to welcome new patients. We are able to register all residents in our practice catchment as well as offering an extended service to patients who find it easier to access us but live further afield (criteria apply).

 

Prescription Co-ordinators

 

Our front of house team is changing.

 

We no longer see ourselves as having ‘receptionists’ because our front of house team have such varied roles.

 

On 1st May we launched our new prescription co-ordinator service with four of our team becoming leads for prescription co-ordination. You will have the option to speak to them if you have queries and they will be working closely with our doctors and our local pharmacies to improve our services.

 

 
 

Patient Involvement in our Surgery 

If you would like to be involved in having a say about how the surgery is run including development of services, please email us on info@westburysurgery.co.uk expressing an interest in patient involvement. You will receive a quarterly patient newsletter by email and will also be invited to comment on reports and attend events