Appointments during the Covid-19 pandemic

 

We are delivering appointments by telephone, by video calls and messages to mobiles/computers and face-to-face.  We will assess the most appropraite for you but and if you have a preference you can always discuss this with us.  Face-to-face appointments continue to be available at the Surgery.  We really do everything we can to listen to feedback and we are working hard to increase the number of appointments we can offer as online bookable.  

If you need to come into the surgery then we will ensure that both you and other patients (who may be elderly or vulnerable) are kept as safe as possible.  Please wear a mask at all times.    

You may find the dedicated NHS 111 coronavirus site a useful source of information. All patients contacting us with cough, fever, or cold-like symptoms, will be triaged and may be directed to use the 111 symptom tracker (online) service.  You should only seek advice if you are unable to manage your symptoms at home. It is also important to self-isolate if you are unwell. The latest public health guidance can be found here. 

Please help us where you can by self-caring for all minor injuries and illnesses and visiting www.nhs.uk for information. This site also gives you access to an online service. 

Please be aware that our staff are experiencing shortages at this time for a number of reasons.  Therefore, our wait times for appointments may be longer than normal. In some circumstances, we may also need to re-arrange some routines appointments in order to protect those who need urgent support. We do our very best to avoid re-arraning appointments wherever possible. Shortages are widespread within the NHS and, as a Primary Care provider, we are doing everything we can to both navigate and manage this.  We cannot thank you enough for your continued support during what has been, and continues to be, a challenging time for all of us. Your kind words and gestures of appreciation have kept us all going and we want to reassure you that we are doing everything we can to be here for you too. 

 

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