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Appointments
Book or cancel an appointment at our GP surgery.
We have changed the way you access appointments
We understand that any change can feel uncertain, but our aim is simple: to make it easier for patients to get the right care, when they need it, from the most appropriate member of our team.
Before you book an appointment
Pharmacy First
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent appointments
Ways to request
- Telephone: 0117 9623406
- Visit the surgery and speak with a Care Navigator
Our Duty Team will call you back during normal working hours. If a face-to-face visit is necessary, the team will schedule it for that day.
For concerns outside of core hours, phone 111 for advice and 999 for emergencies.
Book a Routine Appointment
Ways to request
- Contact us online
- Telephone: 0117 9623406 - If you need help completing the form or need us to do it on your behalf, please try to call after 11am where possible.
- Visit the surgery
One form per problem/query.
Your request will be reviewed by the end of the next working day, and we will contact you with the next steps. Our GPs have 10 minutes per appointment, discussing only one problem each time.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Please be aware that our GPs will always call to assess the home visit request first. We are unable to complete home visits for out of area patients
Ways to request
- Urgent same day home visit: Telephone 0117 9623406
- Routine request: Contact us online
The doctor may ask for the patient to be brought to the surgery so that its full facilities are available for tests and treatment. It is not possible to request a specific doctor for a home visit.
Change or cancel an appointment
Important
Please remember that there may be a shortage of appointments and when you fail to attend, you have prevented someone else from being seen in your place. On average, 230 appointments are missed each month.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA). Repeated failure to attend booked appointments is a significant waste of NHS resources.
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Replying ‘CANCEL’ to the text reminders that are sent 1 and 3 days prior to your appointment.
- Phone us on 0117 9623406
- Using our contact us form. Please don’t use this form if your appointment is on the same day, as it may not be received in time.
Chaperones
All patients are entitled to have a chaperone present for any appointment, examination or procedure where they feel one is required. This chaperone may be a family member or friend. You may prefer a formal chaperone to be present.
Out of hours
Enhanced Access
We offer Enhanced Access, which enables patients to pre-book evenings, early mornings and some Saturdays. Enhanced Access also helps us to provide some additional on the day capacity within core hours during busy periods such as Easter and Christmas.
Please contact reception to arrange an appointment.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
If you need help with your appointment?
Please tell us:
- If there is a specific doctor, nurse or healthcare professional that you would prefer to see/speak to.
- If you would prefer to consult with the doctor, nurse or healthcare professional in person or by phone.
- If you need an interpreter.
- If you have any other access or communication needs.